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The Federal Science Policy Office places great importance on the quality of its service and on improving its functioning.
If you have any comments or complaints, you are welcome to report them to our complaints manager. Your complaint will be treated with the utmost concern.
The Federal Science Policy Office also strives to do everything possible to prevent similar complaints in the future and to improve the functioning of its services.
We have created a form for processing any potential complaints. Please don’t hesitate to complete this form if you are dissatisfied with the quality of our service: online complaint form
In order for us to be able to properly respond to the complaint, it is necessary to provide your name and address and if possible, your e-mail address.
We prefer to communicate electronically but you may also submit a complaint
Complaints submitted anonymously or which are offensive or are not related to our administration will not be processed.
How will the complaint be handled?
Are you still dissatisfied?
If you are dissatisfied by the initial response to a complaint you may always contact the Médiateur fédéral/Federal Ombudsman, rue Ducale 43, 1000 Brussels Médiateur fédéral/Federal Ombudsman, Rue de Louvain 48 bte 6 – 1000 Brussels.