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The Federal Science Policy Office places great importance on the quality of its service and on improving its functioning.
If you have any comments or complaints, you are welcome to report them to our complaints manager. Your complaint will be treated with the utmost concern.
The Federal Science Policy Office also strives to do everything possible to prevent similar complaints in the future and to improve the functioning of its services.
You are welcome to file a complaint if you are dissatisfied with:
We have created a online complaint form for processing any potential complaints. Please don’t hesitate to complete this form if you are dissatisfied with the quality of our service
In order for us to be able to properly respond to the complaint, it is necessary to provide your name, your address and your e-mail address.
We prefer to communicate electronically but you may also submit a complaint
The complaint form can also be requested by telephone (02-238 34 11).
Complaints submitted anonymously or which are offensive or are not related to our administration will not be processed.
How will the complaint be handled?
Are you still dissatisfied?
If you are dissatisfied by the treatement of your complaint, you may always contact the Federal Ombudsman.
The Federal Ombudsman helps you to solve your disputes with federal administrative authorities in a reliable and rapid manner.